Crassy FAQ & Policies
Where are your cookies sold?
We are located in Stafford, Virginia and serve the Northern Virginia, Fredericksburg, Richmond and DC areas. Cookies are sold in the state of Virginia and cannot be sold outside of the state of Virginia. Shipping is not available at this time.
What are your business hours?
Our business hours are 9am-6pm, Monday through Thursday and 9am-5pm on Fridays. I am closed on weekends and do not take orders during the weekend. Deliveries may be made on weekends for custom orders. See below for more information.
How do I pay for my cookies?
Payment is accepted through card payment as well as PayPal. Debit/credit transactions are processed discreetly through a program called Square which provides you with a trusted and secure transaction. Cash payment is only accepted at community events such as farmer’s markets, craft fairs or flash sales.
**Please Note: I process orders within three days of order placement. This is so I can fulfill other orders I may have. If I am already booked for the week I will try to accommodate to the best of my ability. If placing a custom order or a Colossal box, please provide a notice of 10 days in advance prior to the day your order is due. Please be aware that availability may not be guaranteed for your requested date.
***Custom orders for Butter Than Yours sugar cookies and large orders for events require 50% of payment upon placing an order.
How do I get my cookies?
Pick-Up: Cookies may be picked-up at the residential bakery location. A pick-up time can be arranged while placing an order. If a schedule change is needed for pick-up, please notify me as soon as possible so I can accommodate the change in time. Please be aware that if cookies are not picked up on the agreed upon date and without notification, there will be no refund.
Delivery: Deliveries are made on Thursdays and Fridays only. Deliveries will occur during business hours unless arranged in advance for a specific time of day. If you would like your delivery to occur at a specific time, please let me know and I will accommodate to the best of my ability. This excludes delivery dates for Crassy Monthly Boxes. Cookies can be delivered within a 35 mile radius inside VA state lines. There is a flat rate fee of $10 for every delivery. For customers residing in Stafford requesting delivery, there is a flat rate fee of $5. Weekend deliveries are made only for custom orders with an additional delivery fee of $5.
Are you nut-free? Gluten Free? Vegan?
NO! Cookies are made in a kitchen where nuts are present. Some cookies on the menu have nuts, specifically peanuts, pecans and walnuts. Cookies can certainly be made without nuts upon request however if a severe allergy is present, it is not possible to fulfill your order. I do not offer gluten-free or vegan options exclusively on my menu.
Do you make cakes or cupcakes?
No and yes. I am exclusively a cookie business. Cakes or cupcakes can be made after a one on one consultation. If your request coincides with VA cottage Food Law and I am able to fulfill what you are looking for I would love to move forward with a cake or cupcakes.
Please contact me via TheCrassyCookie@gmail.com for further inquiries or to place a custom order.